// Legal · Privacy Policy

Privacy

Policy

Plain-language version of the privacy policy as it applies to all purchases on syngenlife.com. Last updated May 2026.

Effective

May 2026

Sections

10 Total

Scope

syngenlife.com

Contact

[email protected]

// Contents

01 Overview

02 Information We Collect

03 How We Use Information

04 Cookies and Tracking

05 Third-Party Services

06 Data Retention and Security

07 Your Rights and Choices

08 California Residents (CCPA)

09 Children Under 21

10 Contact and Updates

01

Overview

SYNGEN (“we,” “us,” “our”) operates this website to sell research peptide compounds for laboratory research use only. This Privacy Policy explains what personal information we collect when you visit, browse, or place an order on our site, how we use that information, and the rights you have over it.

By using the SYNGEN website, you confirm that you have read this policy and agree to the data practices described here. If you do not agree, please do not use the site.

The short version: We collect only the information needed to process orders, verify age, and operate the site. We do not sell your information to advertisers, brokers, or third parties. We share data only with service providers who help us fulfill orders, and only to the extent they need it.

02

Information We Collect

The information SYNGEN collects falls into three categories, depending on how you interact with the site.

When you create an account, place an order, or contact us, you may provide:

Name and shipping address
Email address and phone number
Billing information (processed by our payment provider — see Section 5)
Organization or laboratory name, where applicable
Order notes and contact form submissions
Age confirmation that you are 21 years of age or older

When you visit the site, we automatically collect technical information that does not personally identify you, including:

IP address and approximate location derived from it
Browser type, operating system, and device characteristics
Pages visited, time spent on the site, and referral source
Cookies and similar tracking technologies (see Section 4)

We may receive limited information from our payment processor confirming successful or declined transactions. We do not receive or store your full credit card or banking details — those are handled by the payment provider directly.

03

How We Use Information

SYNGEN uses the information collected for the following purposes:

Order fulfillment: processing payment, packaging, shipping, providing tracking, and resolving order issues.
Age verification: confirming that buyers are 21 years of age or older as required by our research-use-only sales policy.
Customer support: responding to inquiries submitted through the contact form, email, or post-order support requests.
Account management: maintaining your account, order history, and saved preferences if you have created an account.
Site operation and security: detecting fraud, abuse, and unauthorized access; maintaining and improving the site and its functionality.
Legal and compliance: meeting our obligations under applicable law, responding to lawful requests from authorities, and enforcing our Terms of Service.
Marketing communication: sending you order updates and, if you have opted in, occasional newsletters about new compounds and updates. You may opt out of marketing communication at any time.

We do not use your information for purposes outside this list without your consent.

04

Cookies and Tracking

SYNGEN uses cookies and similar technologies to make the site work and improve your experience. Cookies are small data files stored on your device.

Required for core functionality such as your shopping cart, age gate confirmation, account login, and checkout. These cannot be disabled.

Help us understand how visitors use the site so we can improve it. This data is aggregated and does not personally identify you.

Remember preferences such as a dismissed announcement bar or your last selected category.

You can control or delete cookies through your browser settings. Disabling strictly necessary cookies may prevent parts of the site from working, including checkout.

SYNGEN does not currently use advertising cookies or third-party advertising trackers. If this changes in the future, this policy will be updated and a cookie consent notice will be added to the site.

05

Third-Party Services

To operate the site and fulfill your orders, SYNGEN works with the following categories of service providers. Each receives only the information needed to perform their function and is contractually bound to handle it securely.

Handles credit card and cryptocurrency transactions. Receives your billing details, order amount, and contact information for transaction processing. SYNGEN does not store full card numbers.

Stores the website and database, including order history, on secure servers.

Send order confirmations, tracking notifications, and customer support replies.

Receive your shipping name, address, and contact information to deliver orders. Carrier privacy practices apply once your information is in their custody.

Receive aggregated, non-identifying usage data about how visitors interact with the site.

SYNGEN does not sell your personal information to third parties for advertising, marketing, or any other purpose.

06

Data Retention and Security

We keep your information only as long as needed for the purposes described in this policy or as required by law. Specifically:

Order records are retained for at least seven years for tax and accounting purposes.
Account information is retained for as long as your account is active. Closed accounts are anonymized within 90 days, except where retention is required by law.
Customer support correspondence is retained for two years to allow follow-up on quality, replacement, or warranty claims.
Marketing email subscriber lists are retained until you unsubscribe.

SYNGEN uses commercially reasonable technical and administrative measures to protect your information, including encryption in transit (HTTPS), restricted access controls, and secure third-party providers. No system is completely secure, however, and we cannot guarantee that unauthorized access will never occur. If a data breach affects your information, we will notify you in accordance with applicable law.

07

Your Rights and Choices

You have the following rights regarding the information SYNGEN holds about you. To exercise any of them, contact us at [email protected].

Access. Request a copy of the personal information we hold about you.
Correction. Ask us to correct information that is inaccurate or out of date.
Deletion. Ask us to delete your information, subject to legal retention requirements (such as tax record-keeping).
Opt out of marketing. Unsubscribe from marketing emails at any time using the link in any email or by contacting us directly.
Restrict processing. Ask us to limit how we use your information in specific circumstances.
Portability. Receive a copy of your information in a structured, machine-readable format.

We will respond to verified requests within 30 days. We may need to verify your identity before fulfilling certain requests to protect your information.

08

California Residents (CCPA)

The California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide California residents with additional rights. SYNGEN treats all customers consistently, but if you are a California resident, you have the following specific rights:

Right to know what categories of personal information we have collected about you in the past 12 months and the categories of sources, purposes, and recipients of that information.
Right to delete the personal information we hold about you, subject to legal exceptions.
Right to correct inaccurate personal information.
Right to opt out of sale or sharing. SYNGEN does not sell personal information and does not share it for cross-context behavioral advertising. There is nothing to opt out of, but if this practice ever changes, we will provide a clear opt-out mechanism.
Right to non-discrimination. We will not deny service, charge different prices, or provide a lower quality of service to California residents who exercise their rights under the CCPA.

To exercise any of these rights, email [email protected] with the subject line “CCPA Request” and your full name, email address, and a description of your request. We may need to verify your identity before processing the request.

09

Children Under 21

SYNGEN sells research compounds intended for laboratory use only. The site, the products, and this Privacy Policy are not directed to anyone under 21 years of age. We do not knowingly collect information from anyone under 21.

If you believe a person under 21 has provided information to SYNGEN, please contact [email protected]. We will delete the information promptly upon verification.

Buyers must confirm they are 21 years of age or older when entering the site and again at checkout. Misrepresentation of age is a violation of our Terms of Service.

10

Contact and Updates

If you have questions about this Privacy Policy or how SYNGEN handles your information, contact us at:

SYNGEN Support
Email: [email protected]

SYNGEN may update this Privacy Policy from time to time as our practices change or as required by law. The effective date at the top of this policy will be revised whenever changes are made. Material changes will be communicated by email to active customers and by a notice on the site.

Your continued use of the site after an update is published constitutes acceptance of the updated policy. If you do not agree with the changes, you may stop using the site and request deletion of your information as described in Section 7.

Last updated: May 2026

SYNGEN products are sold exclusively for in vitro laboratory research purposes. They are not intended for human or animal consumption. They are not drugs, food, cosmetics, or dietary supplements. Statements on this website have not been evaluated by the FDA. SYNGEN products are not intended to diagnose, treat, cure, or prevent any disease. Buyers must be 21 years of age or older.

FOR RESEARCH USE ONLY · NOT FOR HUMAN CONSUMPTION · 21+ ONLY